What if I am locked out of my account?
  • Staff is unable to unlock your account. However, you will only be locked out temporarily. Please wait 5 minutes and try again.
  • If you are still unable to sign in after 5 minutes, make sure you are using your correct username (it may be different than your email). If you have forgotten your username, recover it at: https://cityofdestinfl-energovweb.tylerhost.net/apps/selfservice#/forgotUsername
  • If you still experience problems after recovering your username, please try resetting your password at: https://cityofdestinfl-energovweb.tylerhost.net/apps/selfservice#/forgetPassword
    • Password change/reset emails are set to expire after a timer, meaning if the emails are not opened and the link contained within are not clicked in a short window of time, the link expires and the token along with it.
       1. Clear/delete all previously sent password reset emails from COMPASS.
       2. Request another password change/reset email.
       3. Immediately open this password reset email as soon as it arrives and change the password.
       NOTE: Emails in many email clients will bunch or stack together, causing older, identical emails to be displayed first on the stack, leading to expired links being clicked. Ensure that Step 1 has been completed before proceeding to step 2.
    • If you receive an error message after resetting your password, but the system does not prompt you to try again, please try signing in with the new password.
  • If you still experience problems after trying these steps, please contact us at 850-654-1119.

Show All Answers

1. How do I create an account with COMPASS?
2. How will notifications be sent to me from COMPASS?
3. What if I am locked out of my account?
4. How do I view permit application reviewer comments?
5. How do I view inspection comments?